14 Daily Express Thursday, August 8, 2019DX1ST
I HAVE had reports of another foreign currency fraud doing the
rounds. This time fraudsters are offering to exchange unused
overseas currency for sterling at great rates.
It all sounds good but the sterling is delivered in cash and it’s in
fake notes. There are so many of these scams around, it’s important
that you deal only with reputable companies.RETAILER FAILED TO DELIVER WITH DRESS
SCAM OF THE WEEK
by Dean Dunham
CONSUMER
CHAMPION
Any stories or scams? Contact me via [email protected]YOUR
I
T’S been a terrible week for travellers, with flight delays and
cancellations causing disruption for many Daily Express
readers. Here’s a round-up of what you’ve been telling me.
Jessica, from London, was due to fly from Heathrow on
Monday with Air France but her flight was cancelled due to
the threatened strike. Unfortunately she will not be entitled to
claim compensation as it was caused by potential industrial action
by Heathrow staff, which was outside of the control of Air France.
However, she was entitled to be either re-routed (for Air France toQ
I returned a faulty dress and
did receive a refund for it
but not for the expedited
delivery that I paid for. The
retailer says they do not have to
refund this as the delivery did
indeed take place. Is that right?
Gina ListerA
No, they are wrong. The
Consumer Rights Act clearly
states that when goods are faulty
both the cost of the goods and any
associated costs (such as delivery of
the goods involved) should be
reimbursed, in full.Q
I bought an oven and within
10 days it developed a fault.
I tried to claim my money back,
as I’m entitled to do under the
consumer laws as it was within
30 days. However, the retailer
says they do not believe there is
a fault and it’s down to me to
prove it. Is this correct?
Dereck PeacockA
Yes. The consumer has to prove
there is a fault when rejecting
the goods in the first 30 days. But
for the six months after that the
burden of proof is with the retailer.put her on an alterna-
tive flight) or for her
ticket to be refunded.
Harry, from Luton,
was also due to fly
from Heathrow on
Monday but was told
his BA flight had been
cancelled.
Imagine how he felt
when he learned that
the flight had been
reinstated but it was
too late for him to get
to the airport.
Harry will also not
be able to claim com-
pensation but he is
entitled to a ticket
refund.
I have heard from
several readers in
Harry’s position, pas-
sengers who missed
their flight because it
was initially cancelled
then reinstated when
there was no time left
to catch it. They were
all worried that they
would not be entitled to refunds
because the flight did go ahead in
the end. Rest assured, if your flight
was cancelled you ARE entitled to a
refund regardless of whether it
eventually departs.
Lucy, from Oxford, was booked to
fly with BA yesterday. Her flight was
cancelled due to an IT glitch with
BA’s systems. This is different to
Jessica and Harry’s cases as on this
occasion the cause of the cancella-
tion was within BA’s control.
Lucy will therefore be entitled tocompensation as well as the right to
be rerouted or refunded.
For anyone else who experiences
a flight delay, EU laws state that if
your flight is delayed by more than
two hours the airline should provide
you with a reasonable amount of
food and drink – or vouchers to buy
refreshments – a way for you to
communicate, such as a phone call,
accommodation if you’re delayed
overnight, and transport to and from
accommodation whether it’s a hotel
or your home.Landing
a refund
when your
flight is
grounded