Atol certificate and am concerned that Lastminute have made no effort to get back to me. I am a bit
concerned that problems may arise at check-in. Can you advise me please?
Elizabeth H
A How infuriating. One of the advantages of booking with an online travel agent is that the chances of
spelling errors are reduced, but this applies, of course, only when you book via the internet, not by phone. I
presume the error was as minor as spelling your name “Elisabeth” with an s.
Anyway, since Lastminute.com does not seem to have put your mind at rest, please allow me to do so. The
spelling of your name on the Atol certificate is of no relevance: while it is a legal requirement for flight and
accommodation bookings, Tui, the airline involved, will not go out of business before your holiday. So from
your point of view this is an unnecessary piece of paper that cost you £2.50. For that reason, it would not
matter if it were in the name of Florence Nightingale or Meghan Markle.
While Lastminute.com need not have spelt out the reality quite like that, it should certainly have responded
courteously and efficiently. Perhaps you might choose a different travel agent next time.