ACE Update – July 2019

Opinion

36 july 2019 ACEARCHITECTURECONSTRUCTIONENGINEERINGUPDATE

T

he stone flooring industry should
prioritise making the whole experience of
customer service extremely professional
and pleasurable, says Prasan Shah - CEO &
Founder of Hyderabad-based Stone Plus
Enterprises Pvt Ltd, in an interaction with ACE
Update.

Brief us about your offerings.
We export granite, marble, quartz and semi-
precious gemstones from India. Though our
extended outreach globally, we source and
export a wide range of stones from granite,
marble, quartz, onyx, semi-precious gemstone,
mosaic, etc. The company has distribution
facility houses as well as a fully integrated
fabrication unit for custom cut pieces done
at the warehouse.

How are your products making construction
more sustainable?
Conventionally, many construction projects
use stone for flooring and cladding as it has
long-lasting life. However, once the stone is
laid, it is difficult to do any kind of renovation

as it is a clumsy job involving a lot of effort.

Henceforth, our products are natural and

have beautiful aesthetics which when used on

any surface last a very long time.

What are the major challenges that the

industry is currently facing?

To my mind, the industry is facing challenges

internally as well as externally. The internal

threat being not thinking out of the box to

improve the quality and safety standards,

working passionately thus making it hard to

deliver choice to the customer that limits the

explosion of natural stone and other products.

The external challenges include unavailability

of support services like skilled labour and

organised transportation facility. Adding

to this, the need of the hour is to make

the whole experience of customer service

extremely professional and pleasurable rather

than being one of that adds to trouble and

miseries of the customer.

What makes your products different from

the ones available in the market?

Our warehouse of 10,000 sq. ft. houses a wide

range of handpicked stones such as granite,

marble, quartz, mosaic, semi-precious stones,

most of which are totally unknown to the

customer. We prioritise quality, international

standard of operation and understand the

needs of the customer.

Please discuss your plans for financial year

2019-20.

We have started the domestic (India) sales in

the month of March 2019. In this financial

year; we expect domestic (India) sales to jump

in a strong and positive way. This will set up

the foundation for a strong growth in our

overall company’s turnover.

The need of the hour is to make the whole experience of customer

service extremely professional and pleasurable rather than being

one of that adds to trouble and miseries of the customer.

Prasan Shah - CEO & Founder,

Stone Plus Enterprises Pvt. Ltd

Think out of the box to improve

the quality and safety standards