TechLife Australia – September 2019

[ 068]

Whenissueswon’tgoaway,orhavedisrupted

yournetworkcompletely,you’llneedtotakea

differentapproach.Startwiththeclassic‘turnit

offandonagain’– eithertheonetroublesome

device,oryourrouterif theproblemis network-

wide.Intherouter’scase,switchit offfor 30

secondstoensureitsmemoryis properly

cleared,thenturnit backon.If theproblem

remains,followthiswalkthrough.

03

RESETANDSTARTAGAIN

ClickRenewDHCPLease.Nojoy?In

themainpane,usethegeariconto

maketheconnectioninactive,thenreactivate.

ForWi-Fi,inAdvanced> Wi-Fi,remove

thenetwork,clickOK,thenreconnect.

01

INSTALLA FREEAPP

SearchforandinstallWiFiExplorer

LitefromtheMacAppStore.When

youopentheapp,it willdisplaya listofall

detectedWi-Finetworksonthe2.4GHzand

5GHzbands.Click2.4GHz.

02

RESETIPADDRESS

If youencountertimeoutissueswith

Ping,goto;> SystemPrefs> Network

andselectyourconnection.If usingWi-Fi,click

Advanced> TCP/IP.If ConfigureIPv4is setto

Manual,tryUsingDHCP.

05

RESOLVEDNSISSUES

If theconnectionlooksfinebutweb

pagesaren’tloading,try‘pinging’

1.1.1.1inNetworkUtility.If thisworks,useyour

phonetofollowtheguideat1.1.1.1/dnsandtry

changingyourMac’sDNSsettings.

03

CHANGEANDREVIEW

If overlappingnetworksareonthe

samechannel,followtheadviceon

thepreviouspagetochangeyour2.4GHzWi-Fi

channel– to1, 6 or11,say.WaitforyourMacto

reconnectandrecheck.

01

MACTROUBLESHOOTING

CheckforWi-Fiproblemsbyusing

SpotlighttorunWireless

Diagnostics.OpenNetworkUtilitytoseeif your

Macis theissue.Entertherouter’sIPaddressin

thePingtabtocheckit’sreachable.

04

CHECKINTERNETACCESS

If theproblemaffectsalldevices,

openyourrouter’sadmintoolto

checkyourinternetconnectionisn’tdown.If

theroutersaysit is,usea mobilephoneto

checkyourISP’sstatuspageforinfo.

02

INTERPRETTHEGRAPH

Beneaththelistis a graphshowing

thechannelseachdetectednetwork

is using.Thecurrentlyselectednetworkis

highlighted.Thehigherthecurveonthegraph,

thestrongerthesignal.

[ STEPBYSTEP]

Diagnose

persistent

problems

AQUICK-FIREGUIDETO

NETWORKTROUBLESHOOTING.

[ STEPBYSTEP]

HOWTOSCANFORNETWORKINTERFERENCE

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