Express CRN India – July 2019

14 I COMPUTER RESELLER NEWSI JULY, 2019I crn.in

Cover Story

“Our RPA team has almost tripled
in size in the past one year. Our bot
portfolio has increased and so have
the capabilities of our bots. Most of
our bots run on customer premises
with no connection to the internet -
this significantly reduces any
cybersecurity risks associated with
using our bots. We can create
structured information from
unstructured data sources including
the web. Our latest bots can also
extract information from images. We
have a client-side solution called
dMACQ Studio, in addition to our
server-side solution called dMACQ
VisualParser - both of these solutions
allow end users to directly customise
bots on their own without any help
from our customer support team,”
says Srikant Krishnan.
The RPA bots generally come with
built-in data analytics capabilities
that permit customers to visualise the
current data profile. Experts are also
working on multi-lingual bots that
can extract information from several
Indian and foreign language
documents.
“Like in any technology, skilled
manpower is the main component in
gearing up for any opportunity. It is
one of the major success factors in
good execution too. Having a constant

touch with customer challenges and

knowing the software industry

direction, we could predict an

upcoming need for skilled resources in

RPA long back. We have initiated an

RPA practice much early, trained and

enabled our teams. Immediately after

training, we have started automating

all our internal processes. Doing so

gave us an insight into the real world

issues quite early. It was a great

indispensable learning experience.

Once the practice is matured,

the team is strengthened with

addition of experts from the industry,”

says Krishna.

Up-skilling and re-skilling of

partners

A lot of the focus is on up-skilling

and re-skilling. “We believe in

democratisation of technical skills

within our firm, hence we have a lot

of programs, such as Build Your Bot

hackathons, online training

programs, partner run webinars,

classroom programs and the likes, to

promote awareness and familiarity

with the technology across the firm at

all levels. We have launched several

programs which are open to all staff

members with incentives to get

themselves certified within a specific

period of time. The success has been

overwhelming. These technologies

are not hard to pick and it becomes

an important tool to keep the

millennials and the Gen Zs engaged

and motivated to work with us,”

states Amit Ray, Managing Director,

Data & Analytics, Protiviti India

Member Firm.

“Training sales teams and partners

is crucial to a successful channel

strategy for any product, especially for

an emerging segment like RPA. We are

fully cognizant of this need and are

duly supported by our RPA vendors to

meet the training needs. It is also very

encouraging to see everyone take

much interest in learning about this

THE RPA BOTS GENERALLY

COME WITH BUILT-IN DATA

ANALYTICS CAPABILITIES

THAT PERMIT CUSTOMERS

TO VISUALISE THE CURRENT

DATA PROFILE. EXPERTS

ARE ALSO WORKING ON

MULTI-LINGUAL BOTS THAT

CAN EXTRACT INFORMATION

FROM SEVERAL INDIAN AND

FOREIGN LANGUAGE

DOCUMENTS

Navneet Singh

Global Business Head, Intelligent Process

Automation, Zensar Technologies

Navneet Singh Bindra

Executive Director & Head of Advanced

Solutions, Ingram Micro

Srikant Krishnan

Co-Founder & Managing Director,

dMACQ Software