1
Lama: Excuse me, I‘d like to make a complaint. My phone doesn‘t work.
Assistant: I do apologise. Perhaps we can repair it.
2
Hany: I‘m sorry to bother you, but you‘re very tall. I can‘t see the play.
Man: I‘m sorry about that. I‘ll change places with my wife. She is shorter.
3
Heba: I‘d like to speak to the manager, please.
Waitress: I‘m afraid he‟s out at the moment. Can I help you?
Heba: Yes, the problem is that my meat is undercooked.
Waitress: I‘m sorry about that. We will give you a new meal.1 Listen to three conversations where one person is making a complaint and the other person is
responding to that complaint. Write the answers to the questions in the table.Conversation 1 Conversation 2 Conversation 3
- Where is the conversation
happening? In a restaurant^ - Who is making a
complaint? - Why is he/she making a
complaint? - What is the other
speaker‟s response to the
complaint?
(^)
Read this email from a disabled person who is looking for a job. Label the parts of the email
with the words or phrases in the box.
1 the close / sign-off 2 what the email is about 3 the greeting / opening
4 requests 5 the reason you’re writing
From: [email protected]
To: [email protected]
Subject: Questions about disabled access at your company
Dear Sir or Madam, (..................)
I am writing because I would like to apply for a job at your company. However, I have a disability and
I need to use a wheelchair. (..................) Could you tell me if your company is suitable for disabled
employees? Do you have ramps
and lifts? Do your staff receive training in how to support disabled colleagues? (..................) If your
company would be suitable for a disabled person like me, I will apply for a job in the sales
department which I am qualified for. (..................) I look forward to hearing from you. (..................)
Kind regards,
Christine Harrison
(^)