You’ve spoken about a seamless after-sales service experience.
Is there any particular incident that comes to mind?
It so happened that at one point, the minute I’d release the
brake when my car was at a standstill, there’d be a loud
noise. Concerned, I contacted the Mercedes-Benz service
center. Not only was the issue wonderfully resolved, but
the manner in which the team tackled the situation was
exemplary. Personalized attention is offered at all times and
the process is both transparent and prompt. My car was
scrupulously evaluated and returned as good as new. Suf ce
to say that I never faced the same problem again. I was also
fascinated by their Digital Service Drive. It’s one of the fastest,
most expedient initiatives for busy customers to have their
vehicles maintained without any trouble. Everything happens
effortlessly, online. I’ve received estimates on email, SMS
reminders for services due and have also opted for video-
calls with Service Advisors who’ll answer all your questions
and keep you updated at all times. Their pick-up and drop
facility too, is a real blessing. This kind of personalized,
professional service is what sets this brand a cut above. This
is a brand that cares for its customers enough to offer an
outstanding initiative like the Digital Service Drive.
If you were to describe the Mercedes-Benz after-sales service to
someone, what would you say?
The Mercedes-Benz after-sales service is completely
hassle-free. And it all begins with their exceptional service
team. The team’s technical expertise coupled with a highly
commendable problem-solving attitude enables them to
address any concerns that you may have. They’re also
friendly and approachable, driven by a sense of passion.
Another aspect of the after-sales service that I enjoy is
placing a quick call to book my service appointment. Their
offer of a complimentary pick-up and drop service is an
absolute boon, considering our busy schedules these days.
It runs like clockwork, with the technician coming by to take
notes and pick up the car. The service representative gets in
touch with you next. Soon, you get an email listing out the
problems to be solved and within a day or two, your car’s
ready. It’s that simple. You don’t have to travel anywhere
or wait in the lounge for hours on end just for your car to
be ready. What’s even better is that if I book my service
appointment for 10 am, they attend to me promptly at 10 am,
ensuring that I’m back by 10:30-10:45 am. They’re excellent
planners when it comes to service and maintenance. Their
processes are smooth and speedy, handled ef ciently by
the team.
What would you like to say about the Mercedes-Benz service
facilities you’ve visited?
With regards to the infrastructure, Mercedes-Benz facilities
are the last word in excellence. Crafted to perfection, they’re
honestly the best structures I’ve ever seen. In addition to that,
the team at each facility is very helpful, friendly and proactive.
Be it the parking areas or the sheer aesthetic appeal of the
building, every aspect of these facilities is created with a great
deal of thought and effort. I believe that every Mercedes-Benz
facility is designed to make its customers feel like royalty.
Suf ce to say that your Mercedes-Benz experience does
not merely end with the purchase of your Star. It goes far
beyond, ensuring a comprehensive and unmatched value
for service to each and every customer. Their highly valuable
after-sales services are one of the many reasons why
Mercedes-Benz stands a cut above.
I was greatly impressed by the manner in which
the service professionals attended to me.
They were prompt, resourceful and provided a
thoroughly seamless service experience.GQ PROMOTION