10 Imagine you went to the Roebuck Restaurant and had a bad experience. Complete this feedback form.
Name:The Roebuck Restaurant Feedback Form
T ick the appropria te' bow,.E ma il address: ____ _ _____ ___________ ____________ _ _
Is this your fir st visit? D Yes D Na
D escribe the atmosphere in th e restaura n t?
o [u n 0 sophisticated 0 bo ring 0 romanlic o other phase speejfl' _________ _
How long did it take for th e se rver to take your ordcr~ _________________ ___ _
How long did it ta ke [or your meal to a rrive? ____________ _ _ _____ ____ _
What was the attitude of the servers? (you can tick lIIore thall one)
o helpful 0 unhelpful 0 polite 0 rude 0 other (pLease jpecifj) ___ ______ _ _ _
R a te the service: 0 excellent 0 very good 0 good 0 OK
R a te th e food : 0 excellent 0 very good 0 good 0 OK
What did you particularly like/ dislike about the restaura nt?"'''hat sho uld wc cha nge/ add to improve yo ur experience?P lease tick the box if we can contact you abo ut your ex pe rience. 0
T ha nk you [or h elping us improve our service. VVe h op e to sce you again soon 1Opoor
o poor11 Read this email you received from the manager of the Roebuck Restaurant in response to your feedback
form and write a reply. Use the information in exercise 10 and the rest of the unit to help you.
.. " " I ~ _
\Chi! Co, .ou.dI "" .... f ...... CoIotf _ ... 0< ..Subject: feedback form
Dear Customer,
I'm sorry to hear that you didn't enjoy your recent visit to our restaurant. It would be very helpful if you could
explain your complaint to me in an email and tell me how you would like me t o resolve this problem.
We greatly value all our customers and would hate to lose you.
I look forward to hearing from you as soon as possible.
Kind regards
Zoe Rees
Food and Beverage ManagerDear Zoe,
Thank you for your email. I would like to complain about...MY GLOSSARY
to adjust /tu ~'d3Ast/ ___________ _ not at all /not ~t J:I/ ___________ _
alteration /,::>:lt~'reIJn/ ___________ _ to overcharge /tu ,~uv~'tJa:d^3 / ________ _
to argu e /tu 'a:gju:/ ____________ _ overcooked I.~uv~'kukt/ ___________ _
argument la:gjum~nt/ ___________ _ to overhear /tu ,~UV~'hI~/ __________ _
awaited /~'wertId/ _____________ _ poor/puw ______________ _
to be in a hurry /t~ bi ill ~ 'hAri / ________ _ rude /ru:d/ ______________ _
don't mention it /d~unt 'menJn It/ _______ _ straight away /streIt ~'weI/ _________ _
fresh (drink) /freJ dfll)k/ _________ _ to rate /t~ relt/ ______________ _
to get defensive /t~ get dI'fenslv/ _______ _ unhelpful/,An'helpful/ __________ _
greatly /greItli/ _____________ _ to valu e /t8 'v<elju:/ ____________ _
hardly / ha:dli/ ____________ _ to walk aw ay /t8 WJ:k 8'wel/ _________ _
to lose /t~ lu:s/ _____________ _