THURSDAY 5 MARCH 2020My flight was cancelled – so
what about my hotel costs?
Brian’s journey to Copenhagen has been complicated by coronavirus (iStock)
Q I was all set for a trip to Copenhagen soon, but received an email from easyJet cancelling my flight
without any explanation of why it was doing this. It offered a rescheduling or a refund. I contacted my
Copenhagen hotel, but it said it would neither amend my booking to fit with a rescheduled flight nor refund
me.
I contacted my holiday insurance company and it said I should claim against easyJet for the £510, but
easyJet’s website says it is only liable up to the point of arrival, not for hotels, etc.
Can you please offer any advice as to where I go from here?
Brian Mathieson
A All the big airlines have cut flights because of the coronavirus crisis. Initially the capacity reductions were
to Asian destinations where demand has slumped, but now many other lightly booked services are being
axed. British Airways, easyJet and Ryanair are all cancelling hundreds of departures in Europe.