The Business Book

351

technological change (cont)
information technology (IT)
314–17
marketing and technological
advantage 167–68
and product superiority 36, 37–38
see also Internet business; social
media
Ted Baker 227
terrorism, impact of 200
Tesco 165, 181, 257
TiVo 317
Toffler, Alvin 54, 339
Total Quality Management 56
Toyota 44, 108, 135, 155, 169 , 189,
199, 290–93, 304–06
Toys R Us 37, 147–48
Tune Hotels 21, 29, 293
TWG Tea 27
Twitter 22 , 54

U

UK
bank bailouts 122
pre-pack administration 141–42

UN, Brundtland Report 269

Unique Selling Proposition (USP) 29,

31

US

family spending pattern 135–36

Generally Accepted Accounting

Principles (GAAP) 122, 123

V

value analysis

kaizen and efficiency improvement

304–06

and lean production 290–93, 307–08

and quality products 323

value chain and competitive

advantage 216–19

Victorinox 200

vision

brand creation 261–62

broadening and realization 43, 50

crisis management 188–89

and leadership see leadership

shared, and learning organization

204–05

Vol k swagen 301 , 324

W

Wal-Mart 265 , 279

Wang, Cher 339

waste reduction

and competitiveness 301

Juran’s production ideal 300–01, 336

lean production 290–93, 307–08

see also production

Wedgwood 308

Welch, Jack 69, 75, 190, 191 , 206, 216

Wikipedia 313

Wonga.com and payday loans 123

XYZ

Xerox 331

Yang Yuanqing 339

Zappos 267

Zara 283

Zhang Xin 339

Zhang Yin 47

Zurich Insurance Group 322–23