The Business Book

(Joyce) #1

351


technological change (cont)
information technology (IT)
314–17
marketing and technological
advantage 167–68
and product superiority 36, 37–38
see also Internet business; social
media
Ted Baker 227
terrorism, impact of 200
Tesco 165, 181, 257
TiVo 317
Toffler, Alvin 54, 339
Total Quality Management 56
Toyota 44, 108, 135, 155, 169 , 189,
199, 290–93, 304–06
Toys R Us 37, 147–48
Tune Hotels 21, 29, 293
TWG Tea 27
Twitter 22 , 54


U


UK
bank bailouts 122
pre-pack administration 141–42


UN, Brundtland Report 269
Unique Selling Proposition (USP) 29,
31
US
family spending pattern 135–36
Generally Accepted Accounting
Principles (GAAP) 122, 123

V


value analysis
kaizen and efficiency improvement
304–06
and lean production 290–93, 307–08
and quality products 323
value chain and competitive
advantage 216–19
Victorinox 200
vision
brand creation 261–62
broadening and realization 43, 50
crisis management 188–89
and leadership see leadership
shared, and learning organization
204–05
Vol k swagen 301 , 324

W


Wal-Mart 265 , 279
Wang, Cher 339
waste reduction
and competitiveness 301
Juran’s production ideal 300–01, 336
lean production 290–93, 307–08
see also production
Wedgwood 308
Welch, Jack 69, 75, 190, 191 , 206, 216
Wikipedia 313
Wonga.com and payday loans 123

XYZ


Xerox 331
Yang Yuanqing 339
Zappos 267
Zara 283
Zhang Xin 339
Zhang Yin 47
Zurich Insurance Group 322–23
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