6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
2 2
INDUSTRY G/ 2 %$/
Cognitive skills^25 %^2
Engagement skills^11 %
Management skills^16 % ^2
Physical abilities^4 %
Technology skills^11 %
Ethics^2 %
Self-eĴcacy^19 %^2
Working with others^12 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
Creative thinking^52 %
Analytical thinking^39 %
/eadership and social inIJuence^36 %
Marketing and media^30 %
Resource management and operations^30 %
Service orientation and customer service^27 %
Empathy and active listening^24 %
Environmental stewardship^24 %
Multi-lingualism^24 %
4 uality control^24 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
(^6) Global% %
TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2 2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^17 %
Internal training departments^27 %^2
/icensed training from professional associations^13 %
On-the-Mob training and coaching^28 %^27
Private-sector online-learning platforms^8 % ^2
8 niversities and other educational institutions^5 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Oijer higher wages^35 %
2. Better articulate business purpose and impact^32 %^2
2. Improve talent progression and promotion processes^32 %
. Improve internal-communication strategy^29 %
. Improve people-and-culture metrics and reporting^27 %
. Provide eijective reskilling and upskilling^27 %
7. Improve safety in the workplace^18 %
7. Tapping into diverse talent pools^18 % ^0
. Improve working hours and overtime^12 %
. Ocoijuenr^ tmrieosre^ remote^ and^ hybrid^ work^ opportunities^ within^12 %^2
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Run comprehensive DEI training for managers^36 % ^2
2. Run comprehensive DEI training for staij^36 %
. Prorolevside^ greater^ IJexibility^ on^ degree^ reTuirements^ for^33 %^22
. Ecmhaibned^ DEI^ goals^ and^ solutions^ across^ the^ supply^27 %^2
. Oreijcerur^ igt rfreoatme vr^ IJareixoiubsili tbyack^ on^ gerdouucnatdsion^ reTuirements^ to^27 %^2
. Recruit a DEI OĴcer^27 % ^2
7. SreeTt^ uDireEmI^ geonaltss,^ targets^ or^ Tuotas^ that^ exceed^ public^27 %^2
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms 6 %
Global %
Industry Profile 2 / 2
Accommodation, Food, and Leisure
Global Employee (millions, ILO estimates)
18. 6