6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
2 2 2
INDUSTRY G/ 2 %$/
Cognitive skills^24 %^2
Engagement skills^6 %
Management skills^10 % ^2
Physical abilities^1 %
Technology skills^21 %
Ethics^1 %
Self-efficacy^24 %^2
:orking with others^13 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
AI and big data^50 %
Resilience, IJexibility and agility^44 %
Creative thinking^39 %
Design and user experience^28 %
Leadership and social inIJuence^28 %
Technological literacy^28 %
Analytical thinking^22 %
Curiosity and lifelong learning^22 %
Networks and cybersecurity^22 %
Service orientation and customer service^22 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
Global% %
TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2 2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^15 %
Internal training departments^25 %^2
Licensed training from professional associations^10 %
On-the-Mob training and coaching^32 %^27
Private-sector online-learning platforms^11 % ^2
8 niversities and other educational institutions^6 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Provide eijective reskilling and upskilling^53 %
2. Improve talent progression and promotion processes^41 %
. Better articulate business purpose and impact^29 %^2
. Mproogreram^ divmeressity,^ eTuity^ and^ inclusion^ policies^ and^29 %
. Oijer higher wages^24 %
. Improve internal-communication strategy^18 %
. Ocoijuenr^ tmrieosre^ remote^ and^ hybrid^ work^ opportunities^ within^18 %^2
. Oijer more remote work across national borders^18 %
. Support employee health and well-being^18 %
0 Improve safety in the workplace^12 %
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Run comprehensive DEI training for managers^63 % ^2
2. Run comprehensive DEI training for staij^56 %
. Evinrtabuall es^ ipnacesclusion^ and^ accessibility^ across^ physical^ and^44 %
. Ecmhaibned^ DEI^ goals^ and^ solutions^ across^ the^ supply^38 %^2
. Oreijcerur^ igt rfreoatme vr^ IJareixoiubsili tbyack^ on^ gerdouucnatdsion^ reTuirements^ to^31 %^2
. SreeTt^ uDireEmI^ geonaltss,^ targets^ or^ Tuotas^ that^ exceed^ public^31 %^2
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms %
Global %
Industry Profile 2 / 2
Business support and premises maintenance services
Global Employee (millions, ILO estimates)
23. 8