6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
22 2
INDUSTRY G/ 2 %$/
Cognitive skills^22 %^2
Engagement skills^7 %
Management skills^10 % ^2
Physical abilities^0 %
Technology skills^18 %
Ethics^2 %
Self-eĴcacy^25 %^2
Working with others^16 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
Empathy and active listening^67 %
Creative thinking^61 %
AI and big data^56 %
/eadership and social inIJuence^56 %
Curiosity and lifelong learning^44 %
Analytical thinking^39 %
Resilience, IJexibility and agility^28 %
Service orientation and customer service^28 %
Technological literacy^28 %
Resource management and operations^22 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
G (^3) lobal% %
TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2 2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^14 %
Internal training departments^25 %^2
/icensed training from professional associations^10 %
On-the-Mob training and coaching^20 %^27
Private-sector online-learning platforms^14 % ^2
8 niversities and other educational institutions^17 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Oijer higher wages^45 %
2. Improve talent progression and promotion processes^35 %
. Better articulate business purpose and impact^30 %^2
. Provide eijective reskilling and upskilling^25 %
. Improve working hours and overtime^20 %
. Support employee health and well-being^20 %
7. Improve people-and-culture metrics and reporting^15 %
7. Improve safety in the workplace^15 %
7. Mproogreram^ divmeressity,^ eTuity^ and^ inclusion^ policies^ and^15 %
7. Ocoijuenr^ tmrieosre^ remote^ and^ hybrid^ work^ opportunities^ within^15 %^2
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Run comprehensive DEI training for staij^47 %
2. Run comprehensive DEI training for managers^41 % ^2
. Evinrtabuall es^ ipnacesclusion^ and^ accessibility^ across^ physical^ and^29 %
. Oreijcerur^ igt rfreoatme vr^ IJareixoiubsili tbyack^ on^ gerdouucnatdsion^ reTuirements^ to^24 %^2
. SreeTt^ uDireEmI^ geonaltss,^ targets^ or^ Tuotas^ that^ exceed^ public^24 %^2
. Set up Employee Representation Groups^24 %
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms %
Global %
Industry Profile 2 / 2
Care, Personal Services and Wellbeing
Global Employee (millions, ILO estimates)
114. 4