6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
2
INDUSTRY G/ 2 %$/
Cognitive skills^31 %^2
Engagement skills^5 %
Management skills^14 % ^2
Physical abilities^1 %
Technology skills^16 %
Ethics^2 %
Self-eĴcacy^20 %^2
Working with others^11 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
Analytical thinking^53 %
Resilience, IJexibility and agility^47 %
AI and big data^41 %
Creative thinking^41 %
Talent management^41 %
/eadership and social inIJuence^35 %
Motivation and self-awareness^35 %
Curiosity and lifelong learning^29 %
Empathy and active listening^29 %
Multi-lingualism^29 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
Global% %
TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^11 %
Internal training departments^28 %^2
/icensed training from professional associations^9 %
2 n-the-Mob training and coaching^38 %^27
Private-sector online-learning platforms^9 % ^2
8 niversities and other educational institutions^6 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Provide eijective reskilling and upskilling^47 %
2. Better articulate business purpose and impact^41 %^2
2. Improve talent progression and promotion processes^41 %
2. 2 ijer higher wages^41 %
. Mproogreram^ divmeressity,^ eTuity^ and^ inclusion^ policies^ and^35 %
. Improve internal-communication strategy^18 %
. Improve working hours and overtime^18 %
. Improve people-and-culture metrics and reporting^12 %
. 2 ijer more remote work across national borders^12 %
(^02) coijuenr^ tmrieosre^ remote^ and^ hybrid^ work^ opportunities^ within^6 %^2
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Run comprehensive DEI training for managers^56 % ^2
2. Run comprehensive DEI training for staij^44 %
.^2 reijcerur^ igt rfreoatme vr^ IJareixoiubsili tbyack^ on^ gerdouucnatdsion^ reTuirements^ to^39 %^2
. SreeTt^ uDireEmI^ geonaltss,^ targets^ or^ Tuotas^ that^ exceed^ public^33 %^2
. Evinrtabuall es^ ipnacesclusion^ and^ accessibility^ across^ physical^ and^28 %
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms %
Global %
Industry Profile 2 / 2
Employment services
Global Employee (millions, ILO estimates)
7. 9