6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
2 2
INDUSTRY G/ 2 %$/
Cognitive skills^29 %^2
Engagement skills^5 %
Management skills^9 % ^2
Physical abilities^2 %
Technology skills^25 %
Ethics^2 %
Self-eĴcacy^18 %^2
Working with others^10 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
AI and big data^58 %
Analytical thinking^48 %
Creative thinking^43 %
Leadership and social inIJuence^30 %
Design and user experience^29 %
Programming^29 %
Resilience, IJexibility and agility^26 %
Technological literacy^23 %
Curiosity and lifelong learning^22 %
Networks and cybersecurity^21 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
Global% %
TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2 2 2 2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^12 %
Internal training departments^25 %^2
Licensed training from professional associations^12 %
On-the-job training and coaching^27 %^27
Private-sector online-learning platforms^17 % ^2
8 niversities and other educational institutions^7 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Improve talent progression and promotion processes^45 %
2. Provide eijective reskilling and upskilling^39 %
. Oijer higher wages^38 %
. Ocoijuenr^ tmrieosre^ remote^ and^ hybrid^ work^ opportunities^ within^31 %^2
. Better articulate business purpose and impact^23 %^2
. Improve people-and-culture metrics and reporting^18 %
7. Improve internal-communication strategy^16 %
. Oijer more remote work across national borders^15 %
. Support employee health and well-being^14 %
0 Mproogreram^ divmeressity,^ eTuity^ and^ inclusion^ policies^ and^12 %
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Run comprehensive DEI training for managers^40 % ^2
2. Oreijcerur^ igt rfreoatme vr^ IJareixoiubsili tbyack^ on^ gerdouucnatdsion^ reTuirements^ to^39 %^2
. Run comprehensive DEI training for staij^38 %
. Evinrtabuall es^ ipnacesclusion^ and^ accessibility^ across^ physical^ and^33 %
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms %
Global %
Industry Profile 2 / 2
Information and technology services
Global Employee (millions, ILO estimates)
21. 0