6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
2 2
INDUSTRY G/ 2 %$/
Cognitive skills^24 %^2
Engagement skills^6 %
Management skills^16 % ^2
Physical abilities^3 %
Technology skills^10 %
Ethics^2 %
Self-eĴcacy^25 %^2
Working with others^14 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
Creative thinking^64 %
Curiosity and lifelong learning^49 %
Leadership and social inIJuence^46 %
Analytical thinking^36 %
Empathy and active listening^36 %
AI and big data^33 %
Resilience, IJexibility and agility^30 %
Talent management^30 %
Design and user experience^24 %
Teaching and mentoring^18 %
Environmental stewardship^15 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
%
Global %TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2 2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^16 %
Internal training departments^24 %^2
Licensed training from professional associations^10 %
On-the-job training and coaching^29 %^27
Private-sector online-learning platforms^10 % ^2
8 niversities and other educational institutions^10 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Improve talent progression and promotion processes^36 %
2. Better articulate business purpose and impact^33 %^2
2. Oijer higher wages^33 %
2. Provide eijective reskilling and upskilling^33 %
. Improve internal-communication strategy^27 %
. Mproogreram^ divmeressity,^ eTuity^ and^ inclusion^ policies^ and^27 %
7. Improve people-and-culture metrics and reporting^18 %
7. Ocoijuenr^ tmrieosre^ remote^ and^ hybrid^ work^ opportunities^ within^18 %^2
7. Support employee health and well-being^18 %
0 Tapping into diverse talent pools^15 % ^0
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Run comprehensive DEI training for managers^50 % ^2
2. Run comprehensive DEI training for staij^50 %
. Evinrtabuall es^ ipnacesclusion^ and^ accessibility^ across^ physical^ and^35 %
. Ecmhaibned^ DEI^ goals^ and^ solutions^ across^ the^ supply^29 %^2
. Oreijcerur^ igt rfreoatme vr^ IJareixoiubsili tbyack^ on^ gerdouucnatdsion^ reTuirements^ to^29 %^2
. Prorolevside^ greater^ IJexibility^ on^ degree^ reTuirements^ for^29 %^22
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms %
Global %
Industry Profile 2 / 2
Medical and healthcare services
Global Employee (millions, ILO estimates)
40. 8