6 kill outlookC 6 koillsr ene (^) esdkedil ltos perform well in key, stable roles within the company (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes
2 2 2
INDUSTRY G/ 2 %$/
Cognitive skills^23 %^2
Engagement skills^9 %
Management skills^8 % ^2
Physical abilities^4 %
Technology skills^13 %
Ethics^3 %
Self-eĴcacy^27 %^2
Working with others^12 %
(^96) keillss mkoilslti pnrigor (^) itsizekdil flo fr orecskuillisng and upskilling in the next five years (share of organizations surveyed)
6 Nills NnoZledge and abilities $ttitudes Global average
Analytical thinking^49 %
Leadership and social inIJuence^44 %
Service orientation and customer service^42 %
AI and big data^38 %
Motivation and self-awareness^33 %
Technological literacy^33 %
Creative thinking^31 %
Design and user experience^31 %
Resilience, IJexibility and agility^31 %
Curiosity and lifelong learning^29 %
:k 6 killis lrle sTutiaredb iblyit thye workforce that are expected to remain the same (share of all skills
reTuired)
Global% %
TTyrpaeisn oifn trgain (^) itnyg ppreioritized by organizations surveyed for future reskilling and upskilling (share of organizations
surveyed)
2 2
ROLES INDUSTRY G/ 2 %$/
Employer-sponsored apprenticeships^17 %
Internal training departments^23 %^2
Licensed training from professional associations^14 %
On-the-Mob training and coaching^28 %^27
Private-sector online-learning platforms^11 % ^2
8 niversities and other educational institutions^7 % ^0
Workforce strategy outlook
)Toup psriacneticesss w pithr athec gtriceateess (^) t tpoot (^) einmtialp troo imvpero tvea tlaleennt tav aaivlabaiillitay (bshilaritey of organizations surveyed)
INDUSTRY G/ 2 %$/
. Improve talent progression and promotion processes^51 %
2. Oijer higher wages^35 %
. Improve working hours and overtime^30 %
. Better articulate business purpose and impact^28 %^2
. Improve internal-communication strategy^28 %
. Provide eijective reskilling and upskilling^26 %
7. Mproogreram^ divmeressity,^ eTuity^ and^ inclusion^ policies^ and^21 %
. Improve people-and-culture metrics and reporting^16 %
. Support employee health and well-being^16 %
0 Tapping into diverse talent pools^14 % ^0
K0oesyt c comommonp coomnpeonntenst (^) so off '+E,, p (^0) ro pgrramogmersa m(sharmee osf organizations surveyed)
INDUSTRY G/ 2 %$/
. Run comprehensive DEI training for managers^45 % ^2
2. Run comprehensive DEI training for staij^39 %
. Evinrtabuall es^ ipnacesclusion^ and^ accessibility^ across^ physical^ and^30 %
. Ecmhaibned^ DEI^ goals^ and^ solutions^ across^ the^ supply^21 %^2
. Prorolevside^ greater^ IJexibility^ on^ degree^ reTuirements^ for^21 %^22
. SreeTt^ uDireEmI^ geonaltss,^ targets^ or^ Tuotas^ that^ exceed^ public^21 %^2
:h(sharaer oef oorgfan cizoatimonps asunrvieeysed (^) )^ith +, 0 7 rograms %
Global %
Industry Profile 2 / 2
Retail and wholesale of consumer goods
Global Employee (millions, ILO estimates)
145. 2