Advanced Writing with English in Use

Unit 6 • Formalletters

B Fill the gaps in thesetwo letters withwords fromthelist.

claim s

rrcouer

sorry must conce nience

remrning refund eusu ring

ordere d

[ailure

r eSp ( )IISe

replace

hca rillg

rcceicing

DearSir orMadam.

On August2nd Iboughta tinof MiracleOven

Cleaner in(1) to your television

advertise ment,which(2) that this

productwillclean'all the stai ns that urdinary

oven cleanerslea vebehind' and leave ' eventhe

dirtiestoven as clean asnew'.

In the light ofthe (3) ofthe Miracle

Oven Cleanerto clean my oven inanything

resemblingthe manneryou describe,I am

(4 ) it to you, andask you to

(5) the full cost price of £2.12 plus the

postageof 64p.

I I ';,ok forward to (6) a chequefor

£2.76 fromyou at yourearliest (7) _

Your s fai th fully,

DearSir,

I r eceivedtodaythe 'Hend rixJunior' guitar

thatI(8) fromyouon February

28th.

I am(9) tohavetotellyout hat

when IopenedtheparcelI foundtheguitar

broken. The neck wasdetachedfromthe

body,andthebodyitselfwa sshattered.

I(10) askyou,therefore,eitherto

(11) thedamagedguitar -

(12) ,onthis occa s ion,itssafe

delivery- ort o refundt he price Ipaid forit ,

£59.99. Shouldyouwishto(13 ), _

thebroken guitar, Iwillholditatyour

disposaluntiltheendofnextmonth.

I look forwardto(14) fromyou.

Yoursfaithfully,

C Many ofthe phrasesneededfor a widerangeof lettersof complaintappearin

the lettersyou haveread sofar in this unit. Here are a fewmore.

Begin ning

1(1111lCti ting tocomplain abou t...

Furthertomyletterof~\I(JY13thillCOl1ucctilmuiit h...

Imil[(;riling toexp ressmydissatis/adionICit"...

Demand

l icouldbe grateful to recctc e(Ichequeforth e outstanding slim ic ith ou tfurther

delay.

[ must insistth atYOIIdeliverthe piano unth 110 f urtherdelay and atI/ Oadditional

expel/se tomyself.

...uxntldbeapprop riatecompensat ionforthe inconvenience caused toIllYf am ily.

IIIv iell;ofthe l1umyu:ays in ichichitdidnot matchthe claims nuuleforitillyour

publ ictti],I expecta subs tant ialrefund.

Unde r the circll1nsta /l(.:es,I f eelthatall apology sho lild he offered.

Threat (o p lio na l)

Isliallluu:« 110 alternatice hut toputth e matterin the hand",ofmysolicitorssho uld

yourcheque notbe receiv edby.\lay 1st.

UnlessI hearfromyouu;ithil'telldays, I shall haecto take legal adcicco nthe

matter.

IfI do nothea rfromyOIlbefore 3 .Hay, I shal/ he obligedto take matters a step

further.

90 • Task types