The Communication Book by Mikael Krogerus

(Martin Jones) #1

intonation. If the two levels do not correlate, then we’re not on the same
page.



  1. Communication is symmetric or complementary


Relationships between partners are either symmetrical (equal) or
complementary (unequal). Symmetric means that we talk at eye level (in
the relationship); complementary means that there is a kind of hierarchy
(for example, between teacher and pupil). If we do not agree whether the
communication is complementary or symmetrical, it becomes
problematic.


Everyone hears what you say. Friends listen to what you say. Best friends
listen to what you don’t say.

Free download pdf