2020-04-01_Business_Traveller_UserUpload.Net

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INBOX YOUR LETTERS

PASS IT ON

I read with interest Simon Day’s letter

[in the March 2020 issue] about the

waste of amenity kits. I tend not to

use them either, but I do save them up

and pass them out in countries that

are less affluent than ours. I just do it

in an off-hand manner to hotel staff

and the like: “Oh, look, I’m not really

the sort of bloke who uses these. Do

you want it? Otherwise I’ll just throw it away.”

A couple of years ago, in a South African safari

lodge, I had four or five from three different airlines

(American Airlines, British Airways and Qatar

Airways) to hand out to the female staff (as well as a

cash tip). They were delighted with them and were

passing the contents around for inspection. Much

sniffing of the creams and lip salves!

It was rather humbling to see how something we

routinely jettison is treasured elsewhere. Keep them

and donate them.

Neil Murray, Surrey

TOO COLD FOR COMFORT

I flew with Singapore Airlines on May 10 last year

from Zurich to Singapore, and back on May 20. On

both flights I had problems with the air conditioning.

On the way down, the staff more or less fixed it, but I

had problems on arrival with my tear gland fluid and

had a cough.

On the return flight, it took a long time to fix and

it was still not good. I flew in premium economy

and should expect not to have such problems during

the flight and not have to wear a jacket and two

Star letter

blankets. I’ve never had a problem like this during

many, many years of flying.

Alfred Viola, Switzerland

SINGAPORE AIRLINES REPLIES:

We are sorry that Mr Viola was discomforted by

the in-flight air conditioning during his travel.

When Mr Viola informed our crew of his situation,

they had the cabin temperature adjusted. A seat

change was also offered, which he declined. Our

crew continued to attend to Mr Viola personally

as the cabin temperature was being adjusted,

and ensured his wellbeing throughout the flight.

The cabin temperature is set to a generally

comfortable level, and we welcome customers

informing us during the flight if they need it

adjusted, when we will try to accommodate them

if possible to give the best, most comfortable

journey to all customers on board.

TEST CONDITIONS

I was very surprised that the tasting for [Business

Tra v e l l e r’s Cellars in the Sky in-flight wine awards

• see page 62] was done on the ground and not
  flying at 38,000 feet.
  Yes, I appreciate the logistics and the judging
  panel’s expertise, but it doesn’t seem fair to assume
  that they all react similarly, and, yes, I appreciate it
  was a level playing field.
  Alistair Nicoll, Sheffield

EDITOR REPLIES:

Thanks for your letter. We do take this issue into

account. Please see our feature on “How does the

palate change in the air?” at businesstraveller.

com/features. The Cellars in the Sky judges also

take these airborne changes into consideration

when judging the wines and selecting the winners.

TELL US ABOUT YOUR TRAVELS AT [email protected]

STAR PRIZE

This month’s Star

Letter winner

will receive an

open Business

First return

ticket for use in

either direction

on Heathrow

Express. For

your chance to

win, email us

at talktous@

businesstraveller.

com and

include your full

postal address

and daytime

telephone

number. We

reserve the right

to edit letters.

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