Real Communication An Introduction

contents

Basic Communication Processes 1

chapter 1  Communication: Essential Human Behavior 3

We Must Communicate: The Functional Perspective 4

Expressing Affiliation 6

Managing Relationships 6

Influencing Others 7

Real Communicator: Vicky Turk 8

How We Communicate 9

Characteristics of Communication 9

Assessing Communicative Value 12

Communicating Competently 13

Competent Communication Is Process-Oriented 13

Competent Communication Is Appropriate and Effective 15

Competent Communication Involves Communication Skills 16

Wired for Communication: E-Mail Etiquette: How Not to

Communicate with Your Professor 17

Competent Communication Involves Using Technology 18

What About You? Assessing Your Competence 19

Modeling Communication 20

The Linear Model 20

The Interaction Model 20

The Competent Communication Model 21

Evaluating Communication Ethics: Friends with Money 24

The Study of Communication 26

Communication Across Cultures: Judging Sex and Gender 27

REAL REFERENCE: A Study Tool 33

For videos and LearningCurve quizzing within LaunchPad, go to bedfordstmartins.com/realcomm

PART ONE

Preface v

xix

Check out Real Communication’s LaunchPad at

bedfordstmartins.com/realcomm for videos,

quizzes, LearningCurve, and more.

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