xxviReal Communicator: Jack MacKenzie 250
Complexity of Group Communication 251
Size and Complexity of Groups 251
The Formation of Cliques 253
Social Loafing 254
What About You? Are You a “Social Loafer”? 255
Group Networks 256
Understanding Group Roles 258
Task Roles 258
Social Roles 258
Antigroup Roles 259
Role Conflict 260
Status 260
Group Climate 262
Cohesion 262
Communication Across Cultures: The International
American Pastime 263
Norms 264
Clarity of Goals 265
Individual Differences 266
Evaluating Communication Ethics: Sketchy Behavior 268
REAL REFERENCE: A Study Tool 271For videos and LearningCurve quizzing within LaunchPad, go to bedfordstmartins.com/realcommchapter 10 Leadership and Decision Making in Groups 273
Understanding Group Leadership 274
Five Sources of Power 274
Communication Across Cultures: Leaning In versus Gender Judo 276
Shared Leadership 277
Group Leadership Styles 277
Leadership Qualities 279
What About You? What Type of Leader Are You? 280
Evaluating Communication Ethics: Leading the Interns 282
Unethical Leadership 282
Culture and Group Leadership 284
Gender and Leadership 284
Cultural Variations 284
Decision Making in Groups 285
Groupthink 286
Forces That Shape Group Decision Making 287
The Problem-Solving Process 288Contents00_OHA_45766_FM.indd xxvi00_OHA_45766_FM.indd xxvi 13/10/14 5:42 PM13/10/14 5:42 PM