8 PCWorld MAY 2020NEWS WHICH ISPS ARE LIFTING DATA CAPS AND WHICH AREN’T
international roaming charges for AT&T Mobility
accounts through April 30 and retroactively to
April 1. New AT&T TV/DirectTV customers will
receive a free year of HBO.CENTURYLINK
For the next 60 days, CenturyLink said it has
committed to waive late fees and to not
terminate a residential or small business
customer’s service due to financial
circumstances associated with COVID-19. The
company is also suspending data usage limits
for consumers during this time period due to
COVID-19. It has committed to the FCC’s
Keeping Americans Connected Pledge.CONSOLIDATED
COMMUNICATIONS
Consolidated has posted a coronavirus
response page that doesn’t go beyond a
statement to “focus on ensuring stability of
services and network performance for ourSome ISPs have signed up to the FCC’s Keep
Americans Connected Pledge.constant rotation, adding to the
bandwidth strain. That’s a lot of
data!
In response, some ISPs and
cellular service providers are
providing relief for customers.
Some are merely adhering to the FCC’s
Keep Americans Connected Pledge (go.
pcworld.com/kamc [PDF]), which asks the
signees not to terminate a customer’s service
for non-payment. Others are removing data
caps and lowering bills in response to
COVID-19.
And others, as you will see in our list
below, are doing nothing at all.AT&T
All AT&T home Internet Wireline customers,
as well as Fixed Wireless Internet customers,
can use unlimited data. AT&T will continue to
offer $10/mo Access from AT&T service for
qualifying customers. AT&T Prepaid has also
added (go.pcworld.com/trlf) a new $15/mo
offer for 2GB of data.
For the next 60 days, AT&T also pledged
(go.pcworld.com/apld) not to terminate the
service of any customer who can’t pay their
bill, and will waive the fees associated with
late payments. (Waivers can be applied for
here [go.pcworld.com/avwv].) AT&T will
keep its public Wi-Fi hotspots open to
everyone, and has automatically increased
hotspot data by 15GB per month per line.
Effective April 8, AT&T waived Guam-based