MIT Sloan Management Review - 03.2020

4 MIT SLOAN MANAGEMENT REVIEW SPRING 2020 SLOANREVIEW.MIT.EDU

Editor in Chief

Paul Michelman

Managing Director

Robert W. Holland, Jr.

Head of Planning,

Digital, and Marketing

Deborah I. Gallagher

Director of Business Development

and Sponsorship

Michael Barrette

Assistant Director,

Sales Operations and Marketing

Jinette Ramos

Custom Content Editor

Elizabeth Heichler

Senior Advertising and

Sponsorships Manager

Richard Marx

Associate Director, Marketing

and Audience Development

Desiree P. Barry

Manager, Content Distribution

and Support

Mackenzie Wise

Marketing and Fulfillment

Associate

Juliana Neves

Publicist

Emily Lavelle

Communications Manager

Sara Peyton

Bookkeeper

Judith White

MIT Sloan

Management Review

MIT Sloan School

of Management

One Main Street

9th floor, E90-

Cambridge, MA 02142

USA

sloanreview.mit.edu/contact

Editorial Description

MIT Sloan Management Review

leads the discourse among academic

researchers, business executives,

and other influential thought leaders

about advances in management

practice, especially those shaped

by technology, that are transforming

how people lead and innovate. MIT

SMR disseminates new management

research and innovative ideas so that

thoughtful executives can capitalize

on the opportunities generated by

rapid organizational, technological,

and societal change.

Editorial Advisory Board

Deborah Ancona

MIT Sloan School of Management

Julian Birkinshaw

London School of Business

James Champy

Henry Chesbrough

University of California, Berkeley

Michael A. Cusumano

MIT Sloan School ofManagement

Charles H. Fine

MIT Sloan School of Management

Stuart L. Hart

University of Vermont Grossman

School of Business

John Hauser

MIT Sloan School of Management

Arnoldo C. Hax

MIT Sloan School of Management

Donna L. Hoffman

George Washington University

School of Business

Alan Kantrow

The Governance Laboratory

Peter G.W. Keen

Keen Innovations

Karim R. Lakhani

Harvard Business School

Hau L. Lee

Stanford University Graduate School

of Business

Andrew Lo

MIT Sloan School of Management

Constantinos C. Markides

London Business School

Patricia Moody

Patricia E. Moody Inc.

Constance M. O’Hare

Beacon Advisors LLC

Edward B. Roberts

MIT Sloan School of Management

Jeanne W. Ross

MIT Sloan School of Management

Paul J.H. Schoemaker

Wharton School, University of

Pennsylvania

Michael Schrage

MIT Media Laboratory

Noel M. Tichy

University of Michigan School of

Business Administration

N. Venkatraman

Boston University Questrom

School of Business

Georg F. von Krogh

ETH Zurich

Eleanor Westney

Schulich School of Business,

York University

George S. Yip

Imperial College Business School

Board of Directors

Robert W. Holland, Jr.

Paul Michelman

Deborah I. Gallagher

David C. Schmittlein

Sinan Aral

Publishing in MIT SMR

Submit manuscripts and article

proposals as Microsoft Word files

through our online submissions

interface at mitsmr.submittable.com.

Our author guidelines are posted on

the MIT SMR website:

sloanreview.mit.edu/authors.

Customer Service

For subscriptions, reprints, permissions,

or back issues, visit our site:

sloanreview.mit.edu/help.

Library Subscription Inquiries

[email protected]

U.S. and Intl. 833-856-

All Other Inquiries

[email protected]

U.S. 617-253-

Customer privacy policy posted at

sloanreview.mit.edu/privacy.

Subscriptions

Personal

United States $

International $

Institutions

Please see sloanreview.mit.edu/

subscribe-libraries.

Reprints, Permissions, Back Issues

To reproduce or transmit one or more

MIT SMR articles by electronic or

mechanical means (including photo-

copying or archiving in any information

storage retrieval system), you must

obtain written permission.

Sponsorship and Advertising

Direct all inquiries to [email protected].

Opinions expressed in MIT Sloan Management Review articles are those of the authors. The MIT Sloan School of Management does not endorse trademarked

products mentioned in the journal; their inclusion is solely at the discretion of the authors.

MITSloan

Management Review

Editorial Directors

Lisa Burrell, David Kiron

Senior Editors

Allyson MacDonald, Bruce Posner

Associate Editor

Deborah Milstein

Production Editor

Michele Lee DeFilippo

Editorial Project Coordinator

Karina van Berkum

Contributing Editors

Leslie Brokaw, Theodore Kinni

Design

George Lee

Web Designer

Carolyn Ann Geason

Guest Editor

Karen Dillon

Senior Managing Editor

Cheryl Asselin

Senior Project Editor

Allison Ryder

Academic Contributing Editors

Gerald C. Kane, Sam Ransbotham,

Douglas A. Ready, Michael Schrage

Production Director

Savash Kalay

Digital Production Manager

Jennifer Martin

Web Production Editors

Linda Frahm, Elizabeth Platt Hamblin

Digital Producers

Adam Flaherty, Samantha Oldroyd

Director of Digital Media

Sean M. Brown

Associate Director, Digital Media

Lauren Rosano

Web Developers

Juan Carlos Cruz Dada,

Pedro Henrique Santos