wanderlust.co.uk April 2020 71WANDERLUST READER TRAVEL AWARDS 2020
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Are airlines upping their game? Perennial
fave Singapore Airlines – back on top after
coming in third place last year – has won this
category with a whopping 95% satisfaction
rating, with lyers raving about its roominess
and attentive service. Meanwhile, tenth-
place KLM Royal Dutch Airlines has a higher
score than last year’s occupant of that spot.
As airlines ight for our custom – especially
as more people question whether we should
ly at all – are standards on the rise?
As usual, it’s the Asian, Australasian and
Middle Eastern brands that are generally
proving the most impressive – although Virgin
has crept up a place to rank sixth this year.
It’s also good to know that safety levels are
high pretty much across the board: despite
the fact that more people are lying than ever- around 4.59 billion journeys were anticipated
in 2019 – last year ranks as the third safest
in aviation history, with only 14 accidents
involving passenger lights recorded.
TOP AIRLINE
Singapore Airlines
RANKINGS
1 Singapore Airlines 95.00
2 Air New Zealand 92.73
3 Emirates 92.07
4 Qatar Airways 88.77
5 Cathay Paciic 87.27
6 Virgin Atlantic 87.19
7 Qantas 85.00
8 Thai Airways 84.57
9 Turkish Airlines 84.44
10 KLM 84.06