136 MACWORLD JUNE 2019
HELPDESK MAC 911everything else. There’s a last-resort
method you can use: Delete Immediately.
Apple added this option in El Capitan after
it ditched Secure Empty Trash; I
documented it in late 2015 (go.macworld.
com/empt).
However, it’s changed further: you can
no longer trigger it anywhere in the Finder
except in the Trash folder. Select one or
more files in the Trash and Control-click.
Select Delete Immediately and confirm the
deletion. There’s no going back!
WHY ITUNES SAYS YOUR IOS
12 DEVICE ISN’T RECOGNIZED
You’re not required to use an iPhone with
iTunes in macOS and Windows, but plenty
of people still plug in to a computer via
USB and rely on Apple’s music-
management software to handle syncing,
updates, and backups.
But what to do if you plug in and you
see a message that says, “iTunes could
not connect to this iPhone. You do not
have permission.”
You’d think very
reasonably that this
would have something
to do with whether your
iPhone was unlocked in
just the right way. Apple
added a feature in iOS
11.4 to deter USB-based
hacking of iPhones. The
USB Restricted Mode feature (go.
macworld.com/rsmd) prevents access to
an iPhone’s data if it’s enabled and it’s
been more than an hour since the last time
the phone was unlocked.
However, the solution is more likely a
mismatch between newer iPhones, and
the version of macOS and iTunes you’re
running.
Apple’s support note says that the
iPhone XS and XS Max require both
iTunes 12.8 and at least Mac OS X 10.11.6 (El
Capitan) or later. However, from Apple
forums and reader emails, it appears this
can also affect iPhone XR owners, and hit
people who have a later macOS installed
and iTunes 12.8.
The solution appears to be
downloading iTunes 12.8 directly from
Apple (go.macworld.com/it12), deleting the
installed version of iTunes, and then
installing the downloaded one. While this
wouldn’t seem to make a difference, it was
apparently the solution for many people
for whom nothing else worked. ■Within the Trash folder, you can delete items.