SEPTEMBER 2020 PCWorld 25Dell has identified an issue on a limited quantity of XPS 17 9700 laptops.
PCWorld
replicated a
reported issue
with the XPS 17
9700, where it
discharged the
battery under
heavy load when
the laptop was
plugged in.sent its review unit and charger back to Dell
for analysis.
Dell confirmed what had been observed,
and said it was resolving the matter:
“Dell has identified an issue on a limited
quantity of XPS 17 9700 laptops and Precision
5750 mobile workstations where users may
notice their battery depleting at a higher than
expected rate under sustained heavy
workloads and while connected to
AC power,” a Dell spokesman said. “Dell
has rectified the behavior, and current orders
for the products are unaffected. Dell will
contact customers with potentially affected
systems for resolution. Customers may also
contact Dell Technical Support for assistance.”
What we don’t know, obviously, is
what the fix is yet, and whether it requires
hardware or firmware. However, we can
say that a recent firmware update to the