Other options include “mesh” style Wi-Fi
networks that let you position several base
stations around a large house, giving you a
stronger signal most everywhere. If necessary, it
may be time to pay up for higher-speed service.
You can also try talking to teachers and co-
workers to reschedule calls to go easier on the
network. Turning off your own camera during
video calls can help, too. Sometimes teachers
can record lessons and send them to kids to
watch later if live streaming isn’t possible.
Q: Virtual-school programs and computers
can be hard to figure out. Gadgets break.
Then what?
A: Some districts have set up tech-support
phone lines or live chats to help students and
parents. Chicago Public Schools, for example,
has phone help available in English and Spanish
and a website where you can open a ticket for
help. But there may not be much schools can do
if there’s an issue with your own computer or the
cable company.
Q: My kids are anxious about seeing themselves
on camera and get frustrated in constant video
meetings. What can I do?
A: Keeping video cameras on is one way
teachers try to ensure kids are paying attention
and not beaming out to play video games, but
not all kids react well. Discuss any anxieties with
teachers to work out solutions — for instance,
your kid might not need to keep their head in
frame at all times. If a child definitely needs to
be on screen, practice being on video calls with
family members, said David Anderson, a clinical
psychologist at the Child Mind Institute.