University of Sydney: Human Trafficking Criminal wwww.ielts.agency 106
Figure 61
Access to IELTS’s Appeal Process is ‘expensive’
Source: Magoosh (2017a)
IELTS do not administer a customer grievances service or appeals process that is accessible to
former clients who are penniless or cannot afford the fee to lodge a complaint.
Figure 62
Enquiry on Results Racket is Common Knowledge among IELTS tutors
Source: Complain about IELTS (2017)