University of Sydney: Human Trafficking Criminal wwww.ielts.agency 83
IELTS prefer to footnote their reserve powers to award a score of zero for so-called totally
memorized responses by listing this as a brief bullet point in the public version of their non-
transparent assessment rubrics. As shown in Figure 44, IELTS’s business partners never publish
this reserve power when they summarize their Band score system on their main web pages and
their public-issue marketing brochures.
Figure 44
IELTS Materials Avoid Discussing Memorized ResponsesSource: Cambridge English (2017d)IELTS’s policy that allows it to award scores of zero, without providing proof or detailed
justification is consistent with IELTS’s unconscionable rent-seeking top-down corporate culture.
IELTS’s Executive leaderships places rent-gouging profit maximization as a core objective and
marginalizes issues such as fairness, legal compliance, accountability, customer service and
pedagogical excellence. IELTS take the liberty to award scores of zero, without providing
reasonable justification, because they have no hesitation in abusing their unrivalled market
power at all stages during their exam design cycle and business administration processes.