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Cancellation of Test Report Forms

IELTS reserve the right to cancel any candidate’s Test Report Form at any point in time, without
offering a refund or specific justification to explain their reasons for this action. IELTS rely on
Clause 13 of their application form to defend this practice. IELTS may cancel a Test Report Form
if they merely suspect “malpractice” or that the results are “unreliable”.

Figure 45

IELTS Reserve the Right to Cancel any Test Report Form

Source: IELTS (2017c)

As confirmed by Cambridge Assessment researcher Chris Bell, the word “unreliable” may refer
to statistical calculations about a candidate’s performance as opposed to objective human
observations of foul play such as cheating (Bell, 2015). Put differently, IELTS can and do cancel
certain clients’ Test Report Forms merely because they are suspected of cheating. The testimony
shown in Figure 46, overleaf, is typical of numerous accounts that exist in the public domain.