GETTY IMAGES
Emotional
Labor Is a
Store Clerk
Confronting
a Maskless
Customer
The preeminent sociologist
Arlie Russell Hochschild
discusses the control over
one’s feelings needed
to go to work every day
during a pandemic
By Gary Stix
GETTY IMAGES
The preeminent sociologist
Arlie Russell Hochschild
discusses the control over
one’s feelings needed
to go to work every day
during a pandemic
By Gary Stix