4. INFORMATION ABOUT THE FORMAL CONSULTATION PROCESS WITH THE USERS
Customer relationship management
As a Governmental department CYANS provides its services in a transparent and open way respecting
the needs of the users of its airspace.
information on user consultation through:
- BLUE MED FAB Airspace Users meeting
The annual ‘BLUE MED FAB Airspace Users
meeting’ is organized on a rotation basis by the
four ANSPs forming the ANSP Committee of
the FAB (DCAC, ENAV, HANSP and MATS).
It is the best opportunity for FAB’s
representatives to meet customers and
exchange point of views on all the operational
aspects of the FAB.
The BLUE MED FAB intends to increasingly
make the most of such collaboration with
Airspace Users, with the profound conviction
that the challenges we meet every day give us
an excellent opportunity to grow as a FAB, with
the aim to improve all services provided to
Airspace Users, which is the primary goal of our mission. The Users Consultation Meeting was held
on the 9 th of April 2019 at Roma Fiumicino airport.- EUROCONTROL Enlarged Committee conferences
The Enlarged Committee for Route Charges supervises the operation of the route charges system
and reports to the EUROCONTROL enlarged Commission via the Provisional Council.It determines the principles for establishing the costs incurred by States in respect of en-route
services and also determines the common rules for calculating the route charges.EUROCONTROL’s Member States are all represented, as are airspace user organisations.The Enlarged Committee meeting was held on the 25th of June 2019 and on the 26th of November- No major comments were received for 2019.
- Other Forums
CyANS is represented at various official consultation
forums organized by Eurocontrol such as the
Stakeholders Consultation Group (SCG), the Network
Management Board (FAB representative), the Director
of Operations (DOP) committee.