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Chapter 5
Listening to
Speeches
“Learn how to
listen and you
will prosper—
even from those
who talk badly.”
—Plutarch
5.1 Effective Listening
Select
Attend
Understand
Remember
Respond
5.2 Overcoming Barriers to Effective
Listening
Information Overload
Personal Concerns
Outside Distractions
Prejudice
Differences between Speech Rate
and Thought Rate
Outline
(continued)
M05_BEEB3981_05_SE_C05_065-094.indd 65 07/11/14 11:44 AM