90 REFERENCE SERVICES
- Deborah A. Thomas, “The Consumer Health Reference Interview,” Journal of
Hospital Librarianship 5, no. 2 (2005): 47. - Jana C. Allcock, “Helping Public Library Patrons Find Medical Information—
The Reference Interview,” Public Library Quarterly 18, no. 3/4 (2000): 22. - Newkirk Barnes, “Handling Legal Questions at the Reference Desk and
Beyond,” Electronic Journal of Academic and Special Librarianship 6, no. 3
(2005): 1. - Ibid.
- Charles J. Condon, “How to Avoid the Unauthorized Practice of Law at the
Reference Desk,” Legal Reference Services Quarterly 19, no. 1/2 (2001): 165–
79. - James Cory Tucker, “Getting Down to Business: Library Staff Training,”
Reference Services Review 32, no. 3 (2004): 293. - Business Reference and Services Section, Reference and User Services
Association, “Core Competencies for Business Reference,” Reference and User
Services Quarterly 46, no. 1: 40.
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