109APPENDIx
ala doCumentsALA’s Core Competencies of Librarianship. http://www.ala.org/educationcareers/careers/corecomp/
corecompetences/
Code of Ethics of the American Library Association. http://www.ifmanual.org/codeethics/
Competencies for Librarians Serving Children in Public Libraries. http://www.ala.org/alsc/
edcareeers/alsccorecomps/
Guidelines for Behavioral Performance of Reference and Information Services Professionals.
http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral/
Guidelines for Implementing and Maintaining Virtual Reference Services. http://www.ala.org/rusa/
resources/guidelines/
Guidelines for Information Services. http://www.ala.org/rusa/resources/guidelines/
guidelinesinformation/
Guidelines for Library Services to Teens, Ages 12–18. http://www.ala.org/rusa/resources/guidelines/
guidelinesteens/
Guidelines for Medical, Legal, and Business Responses. http://www.ala.org/rusa/resources/
guidelines/guidelinesmedical/
New Definition of Reference. http://www.ala.org/rusa/resources/guidelines/definitionsreference/
Professional Competencies for Reference and User Services Librarians. http://www.ala.org/rusa/
resources/guidelines/professional/
YALSA’s Competencies for Librarians Serving Youth: Young Adults Deserve the Best. http://www.ala
.org/yalsa/guidelines/yacompetencies2010/