Fundamentals of Reference

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Bibliography 117

Schneider, Karen G. “My Patron Wrote Me a Letter: The Joy of E-mail Reference.” American
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reference service and explains why they should do so.
Singer, Carol A. “Ready Reference Collections: A History.” Reference and User Services
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and their transformation by electronic resources.
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library reference desk.
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service to children.
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reference service and includes specific suggestions for the reference interview.
Tucker, James Cory. “Getting Down to Business: Library Staff Training.” Reference Services
Review 32, no. 3 (2004): 293–301. Describes the successful business reference
training program developed at the University of Nevada-Las Vegas Libraries.
Tyckoson, David. “That Thing You Do.” Reference and User Services Quarterly 47, no. 2
(2007): 111–13. Looks at the external demands placed on libraries and reference
services and emphasizes the importance of serving the community’s needs.
———. “What We Do: Reaffirming the Founding Principles of Reference Services.” Reference
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reference service and finds that they are still as important as they were in 1876.
———. “Wrong Questions, Wrong Answers: Behavioral vs. Factual Evaluation of Reference
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evaluation method based on behavioral factors and the accountability of reference
librarians.
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of implementing guidelines for reference service.
Ward-Callaghan, Linda. “Children’s Questions: Reference Interviews with the Young.”
Reference Librarian 2, no. 7/8 (1983): 55–65. An insightful look at the challenges faced
by librarians providing reference service to children by one of the field’s best.
West, Kathy, and Janet Williamson. “Wikipedia: Friend or Foe?” Reference Services Review
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large and varied sample of Wikipedia articles.
Whitlach, Jo Bell. Evaluating Reference Services: A Practical Guide. Chicago: American Library
Association, 2000. Practical methods, case studies, and an extensive literature review
make up this comprehensive guide.

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