Fundamentals of Reference

Part 1: reference sources Introduction xi

1 Encyclopedias.............................................................................................

2 Websites

3 Dictionaries

4 Almanacs, Handbooks, and Yearbooks

5 Indexes

6 Directories

7 Geographical Sources

8 Biographical Sources...............................................................................

9 Statistical Sources

Part 2: reference services

10 The Reference Interview

11 Reference Service in Person

12 Telephone Reference Service..................................................................

13 Online Reference Service

14 Reference Service to Children and Young Adults

15 Reference Service in Special Subjects

16 Reference Policies.................................................................................... viii Contents

17 Reference Standards

18 Reference Evaluation

Appendix: ALA Documents

Bibliography

List of Reference Sources Discussed in Part

Index