Find more solutions atwww.facebook.com/webusermagazine 29 May - 11 June 2019^67Ask the ExpertEach tab has a separate identity, user
profile, cookies, browsing history and so
on. However, they are not designed to
protect you from malware.MOBILE
Block amissingphoneQI recently lost my phone – or it may
have been stolen. I’m worrie d that
the Outlook appcould be used to access
my email account. What should I do?
Sean O’Brien, via emailAWas the phone protected with a PIN
or fingerprint? If it’s difficult to
breakinto, your email is prob ably safe.
However, email notifications may appear
on the screen and a person may see
something you’d prefer to keep privat e.
Go to the outlook.live.com website on
a computer, click the cog icon at the top
and choose ‘View all Outlook settings’.
Select General in the first column and
‘Mobile devices’ in the second. The third
column shows a list of devices with
access to yo ur Outlook email account.
The device names are not always
useful and it may simply say Outlook.
Move the mouse over each item and use
the icons on the right to edit or delete
them. Clicking the pencil icon shows
info about the device, which should help
you identify it. Return to the list and
delete it, if it ’s the phone you lost.
A more general fix is to completely
erase the device. If it is an Andr oid
phone, go to bit.ly/andfin476. You’ll find
options to lock the device and sign out
of Google, or erase it and delete all the
content. This is only possible if the
phone is turned on, logged into yo urSOFTWARE
Automate lineformatting
in text filesQ
I asked someoneusing an Apple
Mac to send meinformation as a
plai n text file, so I can load it into pretty
much anything on my PC. However, in
Notepad it just loads as one long block
of text with noformatting, no lines and
no paragraphs.What went wrong?
Elliott James, via emailAThe prob lem is that differen t
systems use differen t charac ters to
mark the end of a line of text: a PC uses
carriage return and line feed; Apple
Macs running macOS use line feed; and
Linux uses carriage return. Sometext
and code editors automatically detect
the line endings and convert them to
Windows or use them as they are.
Others have conversion tools built in.
Notepad++ ( notepad-plus-plus.o rg) has
an EOL Conversion option onthe Ed it
menu. Load the file, convert the line
endings to Windows and save it.SECURITY
Sort out your sandboxesQ
I’m a Sandbo xie (www.sandboxie
.com) user bu t I like the idea of
multiple sandboxes (Firefox Containers)
described in Issue 472 (bit.ly/
webuser472). What you don’t say is
whether a malici ous website will still
infect the original containers where the
malici ous content was first introduced
if you reboot your PC.
David Lee, via emailAWe can’t guarantee that sandbox
softwareprovides 100% protection
against all securi ty thre ats, and you
should still use an antivirus securi ty
program andavoid malware.
Firefox Containers are designed to
allow a separate user profile to be used
on each tab: on one tab you’re Bob
Smith, on another you’re Sue Jones.QI’m having prob lems connecting
to the internet since the last
Windows upda te. My Wi-Fi works for
a whil e, then stop s; and if I disconnect
and then connect again, it starts for a
short ti me before stopping again.
WillMcGrath, via emailAThis may be dueto yo ur PC’s
Wi-Fi adap ter settings. Open the
Control Panel, click Device Manage r,
open the View menu and select ‘Show
hidden devices’. Expand ‘Network
adap ters’ and look for Microsoft Wi-Fi
Direct Virtual Adapter. There are twoof th em. Right-click both and select
‘Disable device’.
Another cause could be over-
enthusas tic power-saving settings.
Hide the hidden devices again, then
double-click the network adap ter.
Select the Power Manage ment tab in
the Properties window and untick
‘Allow the computer to turn off this
device to save power’.Fix an intermittentWi-Fi connectionGENERAL PCProblems with Wi-Fi? Don’t let
Windows turn off the Wi-Fi adapterGoogle account, has location and Find
My Device switched on, and is
connected to Wi-Fi or da ta.
Apple has a similar tool for erasing
lost iPhones. Log into http://www.icloud.com
with your Apple ID on a computer and
go to Find My iPhone. This se tting must
be enabled and turned on onthe
iPhone, and it must be connected to
data orWi-Fi.HARDWARE
Reset an unresponsive
touchpadQMy la ptop’s touchpad nolonger
works and I have toplug a mouse
into the USB port, which means I lose a
socket. What can I do?
Colin Beasley, via emailAReplacing a laptop’s touchpadis a
skilled job, but you may get away
with simply reinstal ling the driver. Open
the Control Panel, click Device Manage r,
expand Human Interface Devices,
right-click the ‘HID-compliant touchpad ’
entry and select Uninstal l. Restart
Windows and a new driver will instal l.This fortnight,Roland has beenroaming thestreets hunting dinosaurs in JurassicWorld AliveConvert text file formats between macOS,
Windows and Linuxwith Notepad++Lost your phone? Both Android phones
and iPhones can beerased remotely