elco Resorts & Entertainment oper-
ates a suite of international integrated
resorts, as Avery Palos, Senior Vice
President and Global Chief Information Officer,
explains: “The concept behind an integrated
resort is a combination of hospitality, food and
beverage, retail shopping, casino, entertainment
and transportation. We’ve got operations in
Macau, the Philippines and Cyprus with physi-
cal operating licenses to operate and manage
casino facilities, and then we’ve got offices in
Japan and are headquartered in Hong Kong.”
As a company of only around 20 years of age,
it retains a dynamism with a positive drive which
Palos believes makes the business’ stakeholders
more receptive to changes. “It’s a fairly young
company and so is the management which has
helped us to deliver the goals of our digital trans-
formation initiatives. A lot of the challenges tend
to be not about the technology, but more about
changing people’s perceptions on how we work.”M
Melco’s Avery Palos and
Chang Lim on the ways digital
transformation is becoming
the differentiator in the
integrated resorts industry14
FEBRUARY 2021MELCO RESORTS & ENTERTAINMENT