Technology Magazine - USA (2021-02)

for those with disabilities.” Other initia-

tives include corporate partnerships

and standing up additional digital

services to give people the ability to

interact with the city across multi-

modal channels. “We’ve launched a

digital online engagement platform

where we can put up projects and

have people interact with them and

give us feedback on those projects

• which has been really great due to
  COVID and the inherent limitations
  on in-person engagement activities.”
  A significant part of Tehrani’s
  role sees him overseeing smart city
  initiatives, partnerships as well as
  innovation. The city recently intro-
  duced a transit app to make it easier
  to plan trips thanks to estimated arrival
  times and trip planning functional-
  ity. “Our transit division worked with
  the software developer that creates
  our scheduling and transit manage-
  ment systems, which were already
  pretty advanced. Bus stops have
  phone number where you could text
  to get detailed route information, and
  we have an interactive voice sys-
  tem where you could call in and get
  information but the new app further

—

Cyrus Tehrani,

Chief Digital Officer, City of Hamilton

“ My focus isn’t

solely on the

digital service

channel deliveries

that the city has”

168

FEBRUARY 2021

CITY OF HAMILTON