EXECUTIVE PROFILE:
Cyrus Tehrani
Title: Chief Digital Officer Company: City of Hamilton
Industry: Government Location: Ontario, Canada
Cyrus Tehrani is Chief Digital Officer at the City of Hamilton, a role which
attracted him due to its unusual specifications. “They were filling a Chief
Digital Officer role and looking to do some creative things. Many cities
don’t have CDOs yet and the opportunity to help shape the direction of
digital transformation was what attracted me to the role. ” Despite the
‘Digital’ in his job title, Tehrani’s influence extends beyond that domain.
“It’s a bit of an odd portfolio in the sense of a CDO per se, where my focus
isn’t solely on the digital service channel deliveries that the city has.”
Instead, Tehrani oversees a diverse portfolio based around digital
transformation as well as being a champion to promote the digital
transformation occurring across the wide range of services the city
provides. “That involves looking at processes both internally and
externally. For instance, our digital communication team is in
the midst of a project to completely refresh our website,
ensuring it’s multilingual and in-line with new web
standards for those with disabilities.” Other initiatives
include corporate partnerships and standing up additional
digital services to give people the ability to interact with
the city across multimodal channels. “We’ve launched a
digital online engagement platform where we can put up
projects and have people interact with them and give us
feedback on those projects - which has been really great
due to COVID and the inherent limitations on in-person
engagement activities.”
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