enhances the service experience for
our transit riders.” Also implemented
have been measures to further simplify
the experience of citizens, with digital
payment solutions at parking meters
and upgraded digital library selections.
Enhancements to city digital ser-
vices delivery is prioritized based on
value to citizens as Tehrani explains.
“We’ve launched an online engagement
platform, where people can pin places
on a map, if they’re talking about a park
for instance, and tell us what features
they do or don’t like. From that, we canengage them with surveys and pro-
vide them with a timeline and visibility
of who’s listening to their concerns.”
Another important issue for a city
of Hamilton’s size and mix of urban,
suburban and rural environments is
internet access, especially in the age
of COVID-19, and it has subsequently
embarked on a broadband survey to
identify connectivity requirements.
Tehrani affirms that the ethos behind
such initiatives is all about getting
people to better interact with the
city. “It’s not necessarily about the172
FEBRUARY 2021CITY OF HAMILTON