shiniest technology solutions. It’s more
about making sure you improve the
processes around how people engage
with the city.”
The digital measures and pro-
grammes already in place were
undoubtedly beneficial in the city’s
response to the COVID-19 pandemic,
including keeping the wheels of
democracy turning. “The city was able
to move quickly to virtual council meet-
ings, virtual committee meetings,” says
Tehrani. “We worked closely with our
174
CITY OF HAMILTON