That’s beneficial, as digital trans-
formation in the integrated resort
industry can be tricky to begin with
owing to the wide-range of ser-
vices offered. “We need to manage
casinos, hotels, restaurants, malls,
transportation and also support the
back office of the entire company in
Macau, Manila and Cyprus,” explains
Chang Lim, Vice President, Digital
Transformation, “We’re lucky in that
we get to see a lot of interesting
stuff and develop a very cross-func-
tional view of the company. But when
it comes time for us to actually bring
everything together, there’s obvi-
ously a lot of coordination effort.”
Because of the ambition of the
digital transformation project, an
attendant focus on culture is a must.
“To some degree there’s always a
bit of a tendency to stay with what
you know, and stay in your comfort
zone,” says Palos. “Asking people
to do things that are new or differ-
ent is always a bit of a challenge.”
Overcoming that has required taking
a grassroots approach. “We try to
get people excited about new tech-
nology, because it might make their—
Chang Lim,
Vice President, Digital
Transformation, Melco“ We’re lucky in that
we get to see a lot of
interesting stuff and
develop a very cross
functional view of
the company”18
FEBRUARY 2021MELCO RESORTS & ENTERTAINMENT