life easier, either from the products
and services that they’re giving to
our guests or the consumption of it.
Our employees, for instance, have
an employee mobile which lets them
consume a lot of the services as our
guests do.”
Lim concurs, emphasising the
support of senior management for
the digital initiatives they have put
in place. Those initiatives are many,
spanning a multitude of systems
and business areas. “I think we’re
operating over 80% on the cloud,”EXECUTIVE PROFILE:
Chang LimTitle: Vice President, Digital Transformation
Company: Melco Resorts & EntertainmentChang Lim is the Vice President of Digital Transformation for Melco Resorts
and Entertainment, a well-established hospitality and entertainment
business with a strong presence in Macau and the Philippines. Chang is
currently taking a lead in overseeing Melco’s overall digital transformation
strategic initiatives. He and his team partner with different
business leaders in Entertainment, F&B, Hospitality, Retail,
and backend offices to drive the necessary changes in Melco,
with close oversight by the company’s Executive Committee.
Ultimately, Melco’s focus is on ease and convenience for
Melco’s guests and employees, creating exhilarating and
engaging digital experiences and sustainable business
growth. Chang Lim is an IT and Operations Executive
with over 20 years of diverse working background
across different industries and countries. Prior to
joining Melco, he worked for multiple General
Electric businesses, Nielsen and Marina Bay Sands.19technologymagazine.com