says Palos. “And in some places
such as Cyprus, we’re at 100%.” Lim
adds that: “From a cloud perspective,
we’re very agnostic, because we
don’t want to depend on one single
cloud provider. That’s why we dis-
tribute it across the different major
players in the industry, such as AWS.”
Emerging technologies play a
significant role at the organisation.
“We spend a lot of our time looking
at how we can apply those kinds of
technologies into our operations to
help better serve our customers andguests,” says Palos. “We’re probably
one of the first casino operators
that actually adopted blockchains
in part of our production environ-
ment.” One example is a blockchain
used in the casino’s cage, to track
all transactions for gaming activity.
Melco also built a prototype called
MelGuard for use in Japan. It uses
blockchain as a mechanism for keep-
ing track of player activities, such as
how long they’ve been inside in order
to promote responsible gaming.
“We’re actually considering building22
FEBRUARY 2021MELCO RESORTS & ENTERTAINMENT