AQUANT IS HELPING TURN YOUR
WORKFORCE INTO SERVICE HEROESAQUANT WORKS WITH SERVICE
ORGANISATIONS TO HELP THEM DELIVER
THE BEST SERVICE POSSIBLE, as CEO and
co-founder Shahar Chen explains. "Every service
provider wants a roster full of experts. Service
leaders monitoring cost, customer satisfaction,
and other KPls want to send out their best
technicians because they know that the most
experienced field engineers complete jobs quicker
and at a lower cost. But there aren't enough
experts to go around."
This is where Aquant comes in. The technology
helps shrink the skills gap and create a dream
team of expert problem solvers. Right now, there's
only a small number of standout experts or service
heroes in every organization. But they are
overwhelmed. They can't be in the field doing
what they do best while simultaneously training
new employees.
Aquant takes all the information about how the
best field service and call center agents do their
job, combines that with vast amounts of other
service data, and analyses all that
information-quickly. Aquant then makes all that
insight available to everyone across the service
organization.
We then use the information to create smart
recommendations, which allows someone who
joined the organization yesterday to gain the
experience of someone at the job 20 years," adds
Chen.
Aquant is a key partner for ServiceMax, having
worked together for several years. "From the
beginning, we found there was a common
language between the companies. It stems from
the fact that both companies grew from field
service management," says Chen. "We address the
same market, reach out to the same kind of
companies, and talk about the value in almost
an identical way, but we attack these challenges
from different angles."
The two approaches are inherently
com plementary. "Aquant takes data from existing
syst ems, including ServiceMax, analysing that
information in order to identify patterns and then
suggest the most likely solutions to each problem."
Going forward, Chen expects the role of Al in the
industry to increase, but he emphasises that this is
not at the expense of people. "There's a common
mistake that Al is here to replace people. Instead,
Al works alongside your team, helping them do
what they do best-solve complex problems and
make the smartest decisions based on each
service situation," says Chen.LEARN MORE