Asset 360: ServiceMax & Salesforce
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beyond the standard ‘break-fix’ model
to ensure uptime for important assets
in a safe and compliant manner. Service
teams must prioritise efficient asset
performance, as well as the customer
experience they provide.
“Factually, if you rely on people, stud-
ies have shown that humans tend to
exaggerate, add their own bias, or
forget information. The asset doesn’t
do that,” he explains. Praising this data
for its capacity to encourage collabora-
tive partnerships between ServiceMax
and its customers, Notter states that
this can make the difference between
managing ‘potential failures’ proac-
tively instead of solving ‘functional
failures’ reactively.
“If you look at a car production line
obviously the cars represent revenue,
but if the production line fails a com-
pany can’t produce cars. Therefore,
if our client needed to increase the
volume of cars to make more money,
then the production needs to become
more efficient. The only way to achieve
that is to understand the asset and how
it interacts with everything. A 360-degree
view into the install base means cus-
tomers gain granular insights around273technologymagazine.com