service contracts and asset perfor-
mance to maximise equipment uptime
and reduce maintenance costs. This ad-
vanced insight empowers customers to
shift from selling products to adopting
outcome-based strategies that propel
businesses forward and help drive
operational results.”
Focusing beyond cost, asset cen-
tricity, through improved product
knowledge and workforce/technician
distribution, can have a significant
effect on maximising revenue streams.
It’s a game-changing re-evaluation of
service priorities and clearly identifies
ServiceMax as a company that isn’t
hesitant to try new ways of operating
or addressing a problem. This philoso-
phy served the company in 2020 when
the COVID-19 pandemic disrupted
industry norms and thrust remote work-
ing into the limelight.
“A lot of companies might have origi-
nally had only 5% of their work orders
remotely fixed, but then, suddenly,
they needed to do up to 95%. Those
that started the digital transformation
months or years before were much bet-
ter placed to actually meet this remote
need,” says Notter. ServiceMax was“The only way to
achieve [production
efficiency] is to
understand the
asset and how it
interacts with
everything”
—
Kieran Notter,
VP of Global Customer
Transformation, ServiceMax275technologymagazine.com